r77 Platform Privacy Notice

This page describes what we collect when you use r77 and how we keep that data protected. We take your privacy seriously. When you open an account, deposit via DANA or e-wallet, or place a bet on Liga 1, we collect information to verify your identity, process your transactions, and comply with local regulations. We store this data securely and share it only with trusted partners who help us operate the platform.

Our privacy practices are built around transparency. You have the right to know what we collect, why we collect it, and how long we keep it. We do not sell your personal information to advertisers or data brokers. We use your data only to run r77, prevent fraud, and meet legal obligations in the jurisdictions where we operate.

Our services are available only where local law permits. Users are responsible for verifying that access and use of r77 comply with their own jurisdiction's law.

What data we collect on r77

We collect several categories of information when you use r77. First, we collect identity data: your full name, date of birth, email address, and phone number. This information is required to open an account and is verified during KYC (Know Your Customer) checks against government databases. We also collect your residential address and, if required by local law, a copy of your government-issued ID or passport.

Second, we collect payment information. When you deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the payment method, the amount, and the timestamp. We do not store your full card numbers or e-wallet passwords; payment processors handle that data directly. We keep a record of your transaction history so you can review deposits and withdrawals in your Account Settings.

Third, we collect activity data. We log every bet you place, every game you play, every withdrawal you request, and every time you log in. We record your IP address, device type, and browser information for security purposes. We use this data to detect fraud, prevent multi-accounting, and investigate disputes.

How we use your data on r77

We use your data for several purposes. Our primary purpose is to operate r77: to process your deposits and withdrawals, settle your bets, and provide customer support. We use your identity data to verify that you are who you claim to be and that you meet our eligibility requirements. We use your payment data to reconcile transactions and prevent fraud.

We also use your data for compliance. We are required by law to collect and retain certain information for anti-money-laundering (AML) and counter-terrorism-financing (CTF) purposes. We may share your data with government agencies if legally required. We use your activity data to detect suspicious patterns, such as rapid account creation followed by large withdrawals, which may indicate fraud or money laundering.

We use your data to improve r77. We analyze aggregate, anonymized data to understand which payment methods are most popular in Jakarta, Surabaya, Bandung, and other regions, and which games attract the most users. We do not use your personal data for marketing without your consent.

How long we keep your data on r77

We retain your identity data for as long as your account is active, plus a minimum of five years after account closure. This retention period is required by anti-money-laundering regulations in most jurisdictions. We retain your transaction history for the same period so you can dispute transactions if needed and so we can comply with regulatory audits.

We retain your activity logs (bets, logins, IP addresses) for a shorter period, typically one to two years, unless we are investigating a dispute or fraud claim. If you request account deletion, we will anonymize your personal data but may retain transaction records in aggregated form for compliance purposes.

Third parties who access your data on r77

We work with several third parties who may access your data. Payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information directly. Game providers (the studios that supply slot games, live-dealer tables, and esports markets) receive only your user ID and bet outcomes, not your personal identity or payment details. Our customer support team accesses your account data to help resolve disputes and answer questions.

We may share your data with government agencies, regulators, and law enforcement if required by law or if we suspect illegal activity. We may also share anonymized, aggregated data with analytics partners to understand platform trends, but this data cannot identify you personally.

How we protect your data on r77

We use industry-standard encryption to protect your data in transit and at rest. Your password is hashed and salted, meaning we do not store your actual password. We recommend enabling two-factor authentication (2FA) on your r77 account for additional security. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Our servers are located in secure data centres with physical access controls. We limit employee access to your data to those who need it to perform their job. We have a data breach response plan and will notify you if your personal information is compromised.

Your rights regarding your data on r77

You have the right to access your personal data. You can view most of your information in your Account Settings on r77. You have the right to request a copy of all data we hold about you; contact our support team to submit a data access request. You have the right to correct inaccurate data; if your address or phone number has changed, update it in Account Settings.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. You have the right to object to certain uses of your data, such as profiling for fraud detection, though we may need to retain some data for compliance. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your information.

Cookies and tracking on r77

We use cookies to remember your login session, your language preference, and your account settings. These cookies are essential for r77 to function. We also use analytics cookies to understand how users navigate the platform and which features are most popular. You can disable non-essential cookies in your browser settings, though this may affect your experience on r77.

Contact us about privacy on r77

If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your information, contact our support team through the in-app chat or help centre. We will respond to data access requests within a standard timeframe. Our privacy team reviews all requests carefully and will provide you with the information or assistance you need.

We update this privacy notice periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on r77. Your continued use of r77 after an update constitutes your acceptance of the updated notice.